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FAQs

FREQUENTLY ASKED QUESTIONS

 

WHAT IS THE SIZING LIKE?

Our garments are a relaxed, generous fit. Please refer to the style product description to see individual sizing recommendations. If you have any questions, don’t hesitate to email us: bstories.sleepwear@gmail.com

CAN I CANCEL / MAKE CHANGES TO THE ORDER I JUST PLACED?

It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within 2 hours) at bstories.sleepwear@gmail.com with your change/cancellation request details included in the email. 

I HAVE NOT RECEIVED MY ORDER, WHERE IS IT?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Please also take into account we need 2-3 business days to process the order for dispatch. Business days do not include weekends or national public holidays. If you have any specific queries relating to your delivery, don’t hesitate to email us: bstories.sleepwear@gmail.com.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Rupay, Mastercard, Visa .

HOW DO I TRACK MY ORDER?

All orders are dispatched from our warehouse in Chennai, Tamil nadu with DHL express. When your order is shipped, you will receive a dispatch email with tracking number.

DO YOU WHOLESALE?

Yes we do. Please email bstories.sleepwear@gmail.com to request line sheets and wholesale info.

WHAT IS THE FABRIC?

We use only 100% cotton & 100% Viscose. No synthetics. All fabric is hot washed and sanitized. Viscose is very smooth fabric and flows on your body. It’s a much nice fabric to sleep and lounge in, as opposed to synthetic polyesters which saturate the market.

WHAT IS THE RETURNS POLICY?

Our policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer returns / exchanges on SALE ITEMS. To be eligible for a return, your item must be unused and in the same condition that you received it. Customer is responsible for courier costs incurred. PLEASE EMAIL bstories.sleepwear@gmail.com TO LODGE A RETURN REQUEST.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bstories.sleepwear@gmail.com.

SHIPPING

To return your product, you should mail your product to:

No 5, Kumaran Colony,

Sri Devi Kuppam Main Road, 

Valasaravakkam, Chennai - 600087

Tamil nadu

PH: +91 7810005496

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.3000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CAN I RETURN / EXCHANGE A SALE ITEM?

We do not accept returns / exchanges on SALE items. These are final prices for clearance. 

FABRIC

100% Breathable Fabrics

COMFORT

Sewed to Comfort

QUALITY

Premium Quality Fashion

FREE SHIPPING

On orders above Rs. 1500

EASY RETURNS

Easy returns & Discreet Packaging